PRIVACY POLICY AND TERMS OF USE
Updated on March 9, 2022.
This privacy policy describes how by Velbet collects, uses and shares the personal information you provide to us. It also describes the choices available to you regarding use, access, and how to update and correct your personal information. The use of information collected through our products and services will be limited to the purpose of providing the products and services for which our client has engaged by Velbet. If you have any questions regarding this privacy policy, the practices of this website, or your dealings with this website, you may contact us atInfo@velbetgroup.com.
Through this privacy policy we inform you of the personal data of your ownership that we will collect, the purpose of said collection, the use that we will make of your personal data, the security measures that we adopt for your protection and safeguard, the data of the owner of the registry or data bank and we also inform you and at your full disposal of all the rights and actions that, as the owner of the data collected, you may exercise at any time and fully.
By reading this, registering on the platform and using the system. You give your express, free and informed consent regarding the terms and purposes of this Privacy Policy and the use, inclusion and treatment of your personal data. Consequently, it will be considered that you have been duly informed and notified regarding the use and processing of your Personal Data.
However, at any time, by deleting your user or by communicating with by Velbet by mail toInfo@velbetgroup.com. You may freely revoke your consent without affecting the legitimacy of the use of your personal data made prior to said revocation.
In its merit we urge you to read this Privacy Policy carefully.IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE BY VELBET SERVICES
From now on, the Company reserves the right to make changes to this Privacy Policy at any time and for any reason. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. Notwithstanding this, it is the obligation of each user to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been informed of, be bound by, and will be deemed to have accepted the changes to any Privacy Policy by your continued use of the Platform after the date of posting of such updated Privacy Policy.
DATA OF THE RESPONSIBLE FOR THE DATA
by Velbet
Cra 67 No 81 - 186 C 1 Pbx : 3009124228 Barranquilla - Colombia
KEY POINTS OF THE PRIVACY POLICY
Who is covered by this Policy?
Online visitors to byvelbet.com, as well as customers and/or affiliated businesses.
The use of this website / application is not allowed for persons under the age of 18 who operate as an affiliated merchant.
What information do we collect?
Depending on who you are and how we serve you, we may collect information including full name, email, phone number, organization address, billing information (ID number and address), and other information collected by the client through the custom fields, if any.
How do we use this information?
To provide you with customer service, to complete your transactions, to provide you with billing services, and to contact you periodically for transactional and marketing purposes. We may also use your information for our company's accounting and tax purposes.
Who else can access this information?
Authorized by Velbet personnel who can access your information for the purposes mentioned in this policy
Do we use cookies?
Yes, we use them. We may also collect log files for behavioral advertising (from which you can opt out). This includes information related to the use of the website, analysis services and IP information for performance monitoring.
Most browsers are set to accept cookies by default. You can delete or reject cookies, but please note that doing so could affect the availability and functionality of the platform.
Analytics
We may also partner with selected third-party providers to, among other things, analyze and track user usage of the Platform and better understand activity on the Platform. By using by Velbet you consent to the collection and use of your information by these third-party providers.
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How can you exercise your rights as an interested party?
Most rights can be exercised by contacting us atInfo@velbetgroup.comRequests for data portability or data rectification can be addressed to our support staff atInfo@velbetgroup.com. If you are an end user, please note that the personal information we collect is provided to us by the participating merchants with whom we work. In these cases, please contact the participating merchant in question (your service provider) for further details. If you are not sure about your service provider, you can contact us atInfo@velbetgroup.com.
How will we keep you informed of changes to this Policy?
We periodically review this policy and endeavor to notify you of any changes by email. However, please continue to check this page for updates.
INFORMATION PROCESSING
On what basis do we collect your information?
In most cases, we collect your information based on your desire to take advantage of a particular service from us or to complete a transaction using our platform. Therefore, our processing in many cases occurs on the basis of your consent or the need to perform a contract we may have with you (also on behalf of your end users). However, in addition to collection on the basis of consent, there are other bases on which we may collect or process your information. These are the following:
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We collect and also store your personal data as part of our legal obligation for business accounting and tax purposes, such as in connection with record keeping, compliance, disputes and filings.
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We will occasionally send you product updates when we believe it is in your best interest as a customer and in our interest. Said information will not be intrusive and will be processed for reasons of legitimate interest.
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Based on your acceptance, we will send you updates related to events, webinars, blogs and other marketing and promotional activities when we have assessed that it is beneficial to you as a customer and in our interest.
What do we use your information?
All information we collect from you may be used in one of the following ways:
To improve customer service. In the context of customer service, your information helps us to more effectively respond to your customer service requests.
To process transactions
Your information, whether public or private, will not be sold, traded, transferred or given to any other company for any reason, except for the express purpose of delivering the product purchased or service requested.
To send periodic emails
The email address you provide in the application may be used to send you information and updates related to your use, in addition to receiving occasional company news, updates, related product or service information, etc.
You, as the data subject, have the right to opt out of (a) the disclosure of your personal information to third parties not identified at the time of collection or subsequently authorized, and (b) the use of personal information for materially different purposes. of those disclosed at the time of collection or subsequently authorized. To exercise this right, go toInfo@velbetgroup.com
How do we protect your information?
We use administrative, technical, organizational and physical security measures to help protect your personal information. by Velbet complies with strict procedures and has current PCI DSS certifications referring to the Data Security Standards for the Payment Card Industry in order to comply with the protection of cardholder data and prevent fraud linked to them. .
Although we have taken reasonable steps to secure the personal information you provide to us, please be aware that, despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized persons.
The personal data we collect may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper provision of our Services and/or as required by law.
Do we use cookies and other tracking technologies?
What are cookies?
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
What do we use cookies for?
By Velbet and its partners use cookies or similar technologies to analyze trends, administer the Website, track users' movements around the Website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, you may limit your use of certain features or functions of our website or service.
Log files:
As with most websites, we collect certain information automatically. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, files viewed on our site (for example, HTML pages, graphics , etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. We may also use your IP address to monitor application performance and block abnormal usage.
Behavioral guidance:
We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies to serve you advertising based on your browsing activities and interests.
Do we share information with third parties?
We do not sell, trade, or otherwise transfer your personal information to third parties. We will only share your personal information with third parties in the ways described in this privacy policy. However, visitors' non-personal information may be provided to other parties for marketing, advertising or other uses.
Service providers
We may provide your personal information to companies that provide services to help us with our business activities, such as providing customer service or processing your payment. These companies are authorized to use your personal information only to the extent necessary to provide these services to us.
legal obligations
We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate the fraud or respond to a government request. If by Velbet is involved in a merger, acquisition or sale of all or part of its assets, you will be notified by email and/or by a prominent notice on our website, of any changes in ownership, uses of your personal information and the choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.
Access and User Choice
Upon request, by Velbet will provide you with information on whether we hold personal information about you. You can access, rectify, request the deletion of your personal information or withdraw the consent given by logging into your account or by contacting us atInfo@velbetgroup.com
Please note that in connection with customer billing services, the personal information we collect is provided to us by the participating merchants with whom we work. In these cases, please contact the participating merchant in question (your service provider) for further details. If you are not sure about your service provider, you can contact us atInfo@velbetgroup.com
You can also contact us to confirm whether we are processing any information relating to you. We will respond to your request within a reasonable time.
data retention
We will retain your information as necessary to provide services to you. Upon termination of your relationship with by Velbet, we will delete any personal information we hold within a period of 120 days from the date of termination. Even if you close your account with by Velbet, we will continue to retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes and to enforce our agreements. However, we will identify your account in our database as "deleted" or "closed."
Opt-out preferences
When you register for an account, we will use your name and the email address you have chosen to send you promotional and transactional emails periodically. Out of respect for your privacy, you can opt out of receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us atInfo@velbetgroup.com
Data transfer
Upon request, we will endeavor to provide you with a complete copy of your personal data that we hold or process in a structured, commonly accepted and machine-readable format. We have provided this as part of the service to download the required data whenever the affiliated merchant needs it.
We will also send you service-related email notices on the rare occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we might send you an email. You do not have the option to opt out of these emails, which are not promotional in nature.
third party links
Occasionally, at our discretion, we may include links to our business partners (third party products or services) on our website. These third party sites have separate and independent privacy policies. Therefore, we have no responsibility for the content and activities of these linked sites. However, we try to protect the integrity of our site and welcome any feedback on these sites.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section which sets forth the use, disclaimers, and limitations of liability governing the use of our website.
Information related to data collected through our products and services
Information related to the data collected for our clients
by Velbet collects information at the direction of its customers, and has no direct relationship with the people whose personal data it processes. If you are a customer of one of our customers and no longer wish to be contacted by one of our customers using our service, please contact our customer with whom you interact directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our clients.
Access and retention of data controlled by our clients:
by Velbet acknowledges that you have the right to access your personal information. by Velbet has no direct relationship with the individuals whose personal data it processes. The person who wants to access the data, or who wants to correct, modify or delete it, must direct their query to the by Velbet affiliated merchant (the person responsible for the treatment). If data deletion is requested, we will respond within a reasonable time.
We will retain your data as necessary to provide services to you. Upon termination of your relationship with by Velbet, we will delete any personal information we hold within 120 days of the termination date. Even if you close your account, we will continue to retain and use your information as necessary to comply with our legal obligations, audit/financial requirements, to resolve disputes, and to enforce our agreements. However, we will identify your account in our database as "deleted" or "closed."
By using our site, you agree to our online privacy policy.
Changes to our privacy policy
We may update this privacy policy to reflect changes in our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
CONTACT INFORMATION
How to get in touch with us
If you have any questions about this privacy policy, the practices of this website, or your dealings with this website, you may contact us using the information below:
by Velbet
Cra 67 No 81 - 186 C 1 Pbx : 3009124228 Barranquilla - Colombia